Colorado Customer Service Representative II

Job Summary

To enhance customer satisfaction and retention, the full-time Colorado Customer Service Representative II will provide accurate and timely support for complex inquiries from members, customers, and providers in a remote setting.

Key responsibilities:

• Manage and respond to diverse member inquiries, including eligibility, billing, and claims issues
• Document all interactions and coordinate with relevant personnel to resolve customer concerns effectively
• Promote compliance with organizational policies while ensuring exceptional customer service and support

Required qualifications:

• Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Ability to pass department-administered Tier II Assessment with a minimum score of 70%
• Strong understanding of systems used within the Member Service Contact Center
• Demonstrated analytical skills and ability to manage work with minimal direction