Colorado Licensed Customer Service Rep
Job Summary
Providing exceptional support to members, the full-time Colorado Licensed Customer Service Representative will handle inquiries related to eligibility, benefits, and billing while working remotely in Colorado.
Key responsibilities:
- Respond to member inquiries regarding facility services, eligibility, and billing issues
- Document conversations and coordinate with appropriate personnel to resolve customer concerns
- Support compliance with organizational policies and maintain privacy and confidentiality of information
Required qualifications:
- Minimum two (2) years of customer service experience or KP member-interacting experience
- High School Diploma or General Education Development (GED) required
- Ability to pass required testing, including contact center simulations and typing tests
- Demonstrated analytical and problem-solving skills
- Working knowledge of systems used within the Member Service Contact Center (MSCC)
Complete Job Description
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