Colorado Licensed Customer Service Rep

Job Summary

Providing exceptional support to members, the full-time Colorado Licensed Customer Service Representative II will manage complex inquiries, ensure customer satisfaction, and maintain compliance while working remotely.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and claims while documenting all interactions
• Evaluate data to resolve complaints and coordinate service recovery as needed
• Support compliance with organizational policies and maintain confidentiality of member information

Required qualifications:

• Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Must pass department-administered Tier II Assessment with a minimum score of 70%
• Strong knowledge of systems used within the Member Service Contact Center
• Ability to manage work with minimal direction and think critically to solve problems