Colorado Licensed Customer Service Rep
Job Summary
Providing exceptional support to members and customers, the full-time Colorado Licensed Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while working remotely from Colorado.
Key responsibilities
- Handle member inquiries across various service lines, ensuring accurate and timely responses
- Document conversations and interactions with members according to established procedures
- Collaborate with internal departments to resolve complex inquiries and enhance customer satisfaction
Required qualifications
- Minimum two (2) years of customer service experience or KP member-interacting experience
- High School Diploma or General Education Development (GED) required
- Ability to pass required testing, including Contact Center Simulation and typing tests
- Working knowledge of systems used within the Member Service Contact Center (MSCC)
- Must reside in Colorado to be eligible for this remote position
Complete Job Description
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