Colorado Licensed Customer Service Rep

Job Summary

To enhance customer satisfaction and retention, the full-time Colorado Licensed Customer Service Representative will provide accurate and timely support to members and patients regarding inquiries and issues related to the KP plan and provider services in a remote setting.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and service reviews while documenting all interactions
• Initiate contact with relevant Health Plan personnel to resolve inquiries and ensure effective service recovery
• Support compliance with organizational policies and maintain confidentiality of member information

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience required
• High School Diploma or General Education Development (GED) required
• Ability to pass required testing including contact center simulation and typing tests
• Familiarity with systems used within the Member Service Contact Center (MSCC)
• Demonstrated ability to effectively interact with diverse work units and organizational departments