Colorado Licensed Customer Service Rep

Job Summary

Providing exceptional support to members and customers, the full-time Colorado Licensed Customer Service Representative will handle inquiries related to eligibility, benefits, and billing while working remotely in a variable shift environment.

Key responsibilities:

• Manage member inquiries, ensuring timely and accurate responses to questions regarding services and benefits
• Document interactions and complaints, coordinating with appropriate personnel to resolve issues effectively
• Support compliance with organizational policies and maintain confidentiality of member information

Required qualifications:

• Minimum two years of customer service experience or relevant KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Ability to pass required tests, including contact center simulation and typing tests
• Demonstrated analytical and problem-solving skills
• Working knowledge of systems used within the Member Service Contact Center (MSCC)