Colorado Licensed Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Center Supervisor - Remote.

Key Responsibilities

• Supervise and manage the Call Center, providing technical guidance and staff support
• Monitor workload, evaluate employee performance, and conduct performance planning
• Ensure adherence to statutes and procedures while improving customer service processes

Required Qualifications

• Four years of relevant work experience in customer service, including supervisory roles
• Experience with office technology tools such as customer service tracking software and Office 365 or Google Suite
• Knowledge of Colorado regulations governing vehicle titling and registration is preferred
• Ability to analyze issues and develop effective solutions
• Experience in training and developing staff in a customer service environment