Colorado Tax Solution Representative

Job Summary

Seeking a full-time Colorado Tax Solution Representative, this remote position will manage customer inquiries related to tax laws, assist with tax-related documentation, and provide exceptional service to taxpayers through effective communication and problem resolution.

Key responsibilities

• Educate callers on tax issues and assist with completing necessary forms and documents
• Analyze complex tax account issues and communicate resolutions clearly to callers
• Provide guidance on using the Department of Revenue's websites and service portals for tax-related activities

Required qualifications

• High school diploma or General Education Diploma (GED)
• Two years of customer service experience, including six months in accounting, bookkeeping, auditing, or tax administration
• Ability to adapt to changes in tax statutes, policies, and procedures
• Experience in bookkeeping or technical accounting is preferred
• Proficiency with Microsoft Office and Google Workspace