Colorado Tech Support Specialist

This job has been removed

Location: Remote

Compensation: Salary

Reviewed: Fri, Mar 20, 2026

This job expires in: 2 days

Job Category: Customer Service

Employer Type: Employer

Career Level: Entry Level, Experienced

Education Level: Some College

Job Summary

A company is looking for a Tech Support Specialist II to provide remote IT support in a Mac-based environment.

Key Responsibilities:

Provide Tier 1 and Tier 2 support for macOS and related applications, ensuring timely resolution of issues
Assist with user account management, including password resets and access permissions
Document resolutions and contribute to knowledge base resources to enhance self-service support

Required Qualifications:

Associate's degree in information technology or a related field, or equivalent professional experience
2-4 years of experience in remote IT support, preferably in a Mac-centric environment
Proficient experience supporting Apple hardware and macOS troubleshooting
Hands-on experience with Apple MDM solutions, preferably Jamf
Understanding of networking fundamentals and endpoint security practices

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