Command Center Technician

Job Summary

A company is looking for a Command Center Technician to monitor enterprise IT systems and manage support tickets.

Key Responsibilities

• Perform first-level triage of events, including running scripts to restart system processes and services
• Analyze, diagnose, and resolve system errors and job stoppages to maintain services and prevent outages
• Process output from nightly batch jobs and manage data sets on tapes and disk

Required Qualifications

• Associates Degree in Business, Computer Science, or equivalent work experience required
• At least 1 year of technical experience, including knowledge of ITIL
• Working knowledge of mainframe processes, workload automation tools, and enterprise monitoring tools
• Proficiency in Microsoft Office applications
• Ability to work flexible shifts in a 24x7x365 environment, including mandatory weekends and holidays