Command Center Technician

Job Summary

A company is looking for a Command Center Technician.

Key Responsibilities

• Monitor and maintain the performance of safety systems, performing routine maintenance and addressing potential issues
• Provide Tier 3 technical support to customers, collaborating with internal teams to resolve incidents effectively
• Manage system incidents, documenting them and implementing preventive measures for future occurrences

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Proven experience in technical operations, incident management, or technical support roles in the software or technology industry
• Knowledge of Zigbee and LoRaWAN wireless protocols, Linux-based commands, and network protocols
• Strong analytical skills with the ability to analyze issues and implement solutions
• Excellent interpersonal skills and a strong customer service orientation