Command Center Technician

Job Summary

A company is looking for a Command Center Technician.

Key Responsibilities

• Monitor and maintain the performance of safety systems, performing routine maintenance and addressing potential issues
• Provide Tier 3 technical support and troubleshooting for customers, collaborating with internal teams to resolve incidents
• Manage and document system incidents, ensuring timely resolution and maintaining comprehensive incident logs for analysis

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Proven experience in technical operations, incident management, or technical support roles, preferably in the software or technology industry
• Knowledge of Zigbee and LoRaWAN wireless protocols, and Linux-based commands
• Proficiency in troubleshooting software and hardware issues, with a solid understanding of network protocols
• Strong analytical skills with a proactive approach to problem-solving and the ability to work independently