Commerce Platform Support Specialist

Job Summary

Working remotely in a full-time capacity, the Commerce Platform Support Specialist will manage the day-to-day operation and configuration of the CloudBlue Commerce platform, assisting with partner onboarding, catalog management, integrations, and troubleshooting while collaborating with cross-functional teams.

Key responsibilities

• Configure and support commerce platform services, offers, product catalogs, and partner environments
• Assist with partner onboarding, migrations, catalog updates, integrations, and lifecycle management activities
• Troubleshoot platform, integration, and operational issues in collaboration with Support, Product, QA, and Engineering teams

Required qualifications

• Experience in technical support, SaaS operations, or commerce platforms
• Hands-on experience with scripting or automation using Python, PowerShell, Bash, or similar technologies
• Understanding of SaaS products, subscriptions, product catalogs, and integrations
• Experience working with APIs, system integrations, and data validation
• Interest in leveraging AI tools to improve technical and operational workflows