Commercial Account Manager

Job Summary

A company is looking for a Commercial Account Manager I to support nonprofit clients through proactive communication and relationship management.

Key Responsibilities

• Assist with onboarding and guide customers through platform features
• Monitor account activity and prepare action steps to resolve customer issues
• Build rapport with key contacts and collaborate with internal teams to address customer needs

Required Qualifications

• 2+ years of experience in customer support or success
• Ability to multitask and manage multiple responsibilities
• Solution-oriented mindset focused on customer success and satisfaction
• Proficiency with customer success and relationship management software, preferably Salesforce
• Experience in handling objections and negotiations