Commercial Account Manager

Job Summary

A company is looking for a Commercial Account Manager to oversee customer retention and growth.

Key Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers
• Drive upsell, cross-sell, and expansion opportunities within existing accounts
• Identify customer challenges early and coordinate cross-functional teams to address them

Required Qualifications

• 5+ years in account management, renewals, or similar roles with direct revenue ownership
• Experience in subscription-based SaaS or recurring-revenue environments preferred
• Proven track record of renewing and growing revenue within an existing book of business
• Strong commercial judgment and problem-solving ability
• Ability to build executive-level relationships across complex organizations