Commercial Account Manager

Job Summary

Driving revenue growth through renewals and upsells, the full-time Commercial Account Manager will manage a portfolio of clients with annual recurring revenue between $20k-50k, serving as their primary point of contact and strategic partner while working remotely.

Key responsibilities

• Exponentially grow revenue by leading account retention, expansion, and renewal efforts
• Serve as the primary contact for clients, ensuring a positive, customer-centric experience
• Consult with customers on product offerings to drive upsell revenue and improve product adoption

Required qualifications

• 1-3 years of experience in BDR, Sales, or Account Management within a software organization
• Experience managing a one-to-many SMB customer territory with metric-driven success
• Strong collaboration skills with the ability to work independently when necessary
• High degree of emotional intelligence and empathy
• Proficiency in MS Office and Salesforce.com