Commercial Account Manager

Job Summary

Owning retention and growth for a portfolio of existing customers, the full-time Commercial Account Manager will drive renewals, upsell opportunities, and strategic account growth while working remotely or in a hybrid capacity within the New York Metro Area.

Key responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers
• Build strong relationships with key stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion opportunities within existing accounts

Required qualifications

• 5+ years in account management, account executive, renewals, or similar roles with direct revenue ownership
• Experience in subscription-based SaaS or recurring-revenue environments
• Demonstrated success in renewing, retaining, and growing revenue within an existing book of business
• Proven ability to build executive-level relationships across complex organizations
• Strong commercial judgment and problem-solving ability