Commercial Account Manager

Job Summary

Owning retention and growth across a portfolio of existing customers, the full-time Commercial Account Manager will focus on renewals, upselling, and strategic account expansion while working remotely or in a hybrid capacity based on location.

Key responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers
• Drive upsell, cross-sell, and expansion opportunities within existing accounts
• Identify customer challenges early and collaborate cross-functionally to solve them

Required qualifications

• 5+ years in account management, renewals, or similar roles with direct revenue ownership
• Experience in subscription-based SaaS or recurring-revenue environments
• Proven track record of renewing, retaining, and growing revenue within an existing book of business
• Strong commercial judgment and problem-solving abilities
• Demonstrated success in building executive-level relationships across complex organizations