Commercial Account Manager

Job Summary

Owning retention and growth across a portfolio of existing customers, the full-time Commercial Account Manager will drive renewals, upsell opportunities, and strategic account planning while working remotely or in a hybrid capacity based in the New York Metro Area.

Key responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers
• Build strong relationships with key stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion opportunities within existing accounts

Required qualifications

• 5+ years in account management, renewals, or similar roles with direct revenue ownership
• Experience in subscription-based SaaS or recurring-revenue environments
• Demonstrated success in owning renewals, upsells, and expansion within existing accounts
• Strong commercial judgment and problem-solving ability
• Proven ability to build executive-level relationships across complex organizations