Commercial Account Manager

Job Summary

Owning retention and growth across a portfolio of existing customers, the full-time Commercial Account Manager will drive renewals, upsell opportunities, and strategic account growth while working remotely or in a hybrid environment.

Key responsibilities

• Manage retention, renewals, and growth for a portfolio of existing customers
• Build strong relationships with key stakeholders and drive upsell and expansion opportunities
• Lead renewal conversations and strategic account planning to align customer objectives with platform capabilities

Required qualifications

• 5+ years in account management, renewals, or similar roles with direct revenue ownership
• Experience in subscription-based SaaS or recurring-revenue environments preferred
• Proven track record of renewing, retaining, and growing revenue within existing accounts
• Strong commercial judgment and problem-solving ability
• Demonstrated success in building executive-level relationships across complex organizations