Commercial Account Manager

Job Summary

Owning retention and growth across a portfolio of existing customers, the full-time Commercial Account Manager will drive renewals, upsell opportunities, and strategic account growth while working remotely or in a hybrid model based in the New York Metro Area.

Key responsibilities

• Manage retention, renewals, and growth for a portfolio of existing customers
• Build and maintain strong relationships with key stakeholders and decision-makers
• Identify customer challenges and collaborate cross-functionally to deliver solutions

Required qualifications

• 5+ years in account management, renewals, or similar roles with direct revenue ownership
• Experience in subscription-based SaaS or recurring-revenue environments preferred
• Proven track record of upselling and expanding within an existing book of business
• Strong commercial judgment and problem-solving skills
• Ability to build executive-level relationships across complex organizations