Commercial CRM Business Analyst

Job Summary

Supporting pre-sales and delivery for Agentforce Life Sciences Cloud opportunities, the full-time remote Commercial CRM Business Analyst will own requirements, process design, and stakeholder communication while collaborating with Solution Architects and developers to translate business needs into system design.

Key responsibilities

• Lead discovery and requirements-gathering sessions with client stakeholders across various commercial functions
• Translate business requirements into user stories, process flows, and functional design documentation for development teams
• Serve as the day-to-day functional lead on client engagements, managing stakeholder interactions and ensuring alignment between business and technical teams

Required qualifications

• 5+ years of experience supporting commercial CRM for pharma or biotech, with hands-on experience in Veeva CRM, Veeva Vault CRM, Salesforce Life Sciences Cloud, or IQVIA OCE
• Solid understanding of pharma commercial operations and the role of CRM in supporting field and home office personas
• Demonstrated experience as a functional Business Analyst, including requirements gathering and process documentation
• Experience collaborating with Solution Architects and developers on system design
• U.S. based and authorized to work in the United States