Commercial Customer Service Representative

Job Summary

Supporting the commercial HVAC operations team, the full-time Commercial Customer Service Representative will manage customer inquiries, coordinate service requests, and dispatch work orders while providing exceptional service in a fast-paced environment.

Key responsibilities

• Answer incoming customer calls, emails, and service requests while ensuring timely resolution of issues
• Create and dispatch work orders, coordinating technician schedules and service appointments
• Maintain accurate customer account records and assist with operational reporting and documentation

Required qualifications

• High school diploma or GED equivalent
• Minimum one year of experience in customer service, dispatching, or administrative support
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel
• Strong keyboarding and data-entry skills
• Ability to multitask in a fast-paced environment