Commercial Customer Success Manager

Job Summary

A company is looking for a Commercial Customer Success Manager to serve as the primary point of contact for commercial customers.

Key Responsibilities

• Own a portfolio of commercial accounts across the full customer lifecycle: onboarding, adoption, renewal, and expansion
• Drive fast time-to-value by guiding customers through integration setup and key use case activation
• Monitor account health and engagement metrics to identify risks and growth opportunities

Required Qualifications

• 2-4 years in a customer-facing role such as Customer Success Manager or Account Manager, preferably in B2B SaaS
• Experience managing a high-volume book of business with strong retention and expansion results
• Comfort navigating technical conversations with both developer users and business stakeholders
• Familiarity with CRM and CS tooling (e.g., HubSpot, Salesforce, Gainsight) for customer tracking
• Self-starter mentality with the ability to manage competing priorities in a fast-moving environment