Commercial Customer Success Manager

Job Summary

A company is looking for a Commercial Customer Success Manager to ensure customer success and adoption of their platform.

Key Responsibilities

• Develop and maintain strategic business relationships with customers to drive adoption and retention
• Provide technical product expertise and educate various teams on the business value of automation
• Serve as the primary point of escalation for customer issues and provide analysis to inform decision-making

Required Qualifications, Training, and Education

• BS or equivalent education
• 3+ years of experience in consulting, customer success management, or technical account management
• Experience in integration and/or business automation
• Understanding of large, complex businesses and their day-to-day processes
• Impressive track record of high customer retention and growth