Commercial Customer Success Manager
Job Summary
Managing a portfolio of 45-55 mid-market accounts, the full-time remote Commercial Customer Success Manager will drive adoption, retention, and growth while acting as a trusted partner to navigate complex customer organizations.
Key responsibilities
- Own and manage a book of business, driving customer outcomes and connecting product adoption to measurable results
- Deliver compelling QBRs and executive briefings that articulate product value and business impact
- Lead renewal and expansion discussions, collaborating with cross-functional teams to ensure a seamless customer experience
Required qualifications
- 2-4 years of experience in Customer Success, Account Management, or a similar SaaS role
- Proven success managing a high-volume, high-value customer portfolio
- Strong commercial acumen with experience in renewal negotiations and deal execution
- Exceptional relationship-building skills across various organizational levels
- Strategic and customer-centric mindset focused on long-term outcomes
Complete Job Description
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