Commercial Customer Success Manager

Job Summary

A company is looking for a Commercial Customer Success Manager.

Key Responsibilities:

• Manage and execute renewals process for all Starter and Growth tier accounts, globally
• Identify any expansion opportunities and collaborate with Account Executives to expand a contract
• Work with assigned Technical Account Managers to identify at-risk accounts prior to renewal, and create engagement strategies to improve product adoption prior to renewal discussions

Required Qualifications:

• Understanding or experience in the CDP space and data ecosystem
• Experience executing commercial strategy, renewals, and expansions
• Experience managing a large, global portfolio of customers
• Ability to multi-task and maintain high attention to detail across multiple projects
• Highly organized and detailed person with strong communication and organizational skills