Commercial Insurance Customer Care Specialist
Job Summary
Providing best-in-class support to commercial customers, the full-time remote Commercial Insurance Customer Care Specialist will manage system access inquiries, information verification, and customer relationship building while ensuring timely issue resolution.
Key responsibilities:
- Build sustainable relationships of trust through open communication with customers and teammates
- Provide timely solutions and follow up to ensure customer satisfaction and issue resolution
- Upload Certificates of Insurance (COIs) into the software program and assist in training users for proper software utilization
Required qualifications:
- Commercial insurance industry experience required; personal, health, and life insurance experience is not applicable
- 1+ years in a customer support role with experience working remotely
- Proficient in Microsoft Word and Excel
- Experience with Certificates of Insurance at an entry level
- Bachelor's Degree preferred but not required
Complete Job Description
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