Commercial Lead

Job Summary

A company is looking for a Commercial Lead to shape and implement innovative in-store payment and hospitality experiences.

Key Responsibilities

• Own the end-to-end experience with pilot customers, ensuring successful rollout and adoption of new ordering and payment methods
• Collaborate with diverse hospitality operators to design and refine service and payment flows
• Gather insights from customers and guests to inform product direction and commercial strategy

Required Qualifications

• Experience in sales, customer success, onboarding, or professional services, preferably in hospitality, payments, or SaaS
• A builder mindset with a strong bias for action and comfort in navigating ambiguity
• Proven ability to work closely with product teams to iterate quickly and achieve product-market fit
• Strong operational instincts with experience in creating scalable processes
• Familiarity with POS systems, payments technology, or hospitality operations