Commercial Lead Americas Paid Support Representative

Job Summary

A company is looking for a Commercial Lead Americas Paid Support Representative.

Key Responsibilities:

• Define the strategy and future of Paid Support for a new, high-growth, velocity segment within the company
• Scale the team globally as the demand increases
• Guide the team and the Paid Support organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs

Required Qualifications:

• 15+ years of experience leading technical services or technical support teams and programs
• Experience in forming and growing highly effective teams in emerging or uncharted lines of business
• Experience with fintech SaaS products
• Experience leading growth initiatives with a winning track record
• Proven ability to scale a technical services or technical support team in a high-growth environment