Commercial Operations Manager

Job Summary

To drive commercial operations and risk management initiatives in the ITO phase, the full-time remote Commercial Operations Manager will manage contract negotiations, compliance assessments, and risk processes while engaging with cross-functional teams to maximize financial and operational performance.

Key responsibilities

• Review and negotiate customer terms and conditions, ensuring an acceptable risk profile
• Lead the development of contractual schemes and engage with stakeholders for alignment and approvals
• Support ITO teams by applying KPIs, assessing risks, and proposing mitigation strategies

Required qualifications

• Bachelor's degree in business, finance, legal, engineering, or a related field
• Minimum of 5 years of experience in commercial operations, contract management, or related roles
• Strong contractual and negotiation skills
• Fluency in English, French, and Arabic
• Experience with CRM tools, particularly Salesforce