Commercial Payments Fraud Analyst

Job Summary

Supporting high-volume fraud review and validation activities, the full-time Commercial Payments Fraud Analyst will manage case inventory, conduct outbound calls for information verification, and ensure accurate documentation in a remote work environment.

Key responsibilities

• Review assigned fraud cases related to commercial enrollment, account changes, and payment activity while adhering to documentation standards
• Maintain and prioritize case inventory to ensure timely progression and compliance with service expectations
• Gather and analyze relevant facts from various records and conduct outbound calls to validate information for case reviews

Required qualifications

• 2+ years of experience in fraud operations, commercial payments, or high-volume case review environments
• Experience conducting outbound calls and validating information through effective questioning
• Ability to analyze data and summarize case conclusions accurately
• Intermediate proficiency with Microsoft 365 products, including Excel and SharePoint
• High School Diploma or equivalent; Bachelor's Degree preferred