Commercial Retention Representative

Job Summary

To enhance commercial revenue, the full-time remote Commercial Retention Representative will focus on reducing churn by identifying customers for contract renewals, managing customer accounts, and communicating product offerings effectively.

Key responsibilities

• Identify Business Solutions opportunities for customers not on contract or with expiring contracts
• Assist with customer care, including account maintenance and renewals
• Communicate sales activities and results to management while managing customer relationships through Salesforce Sales Cloud

Required qualifications

• High School degree or equivalent required; college degree strongly preferred
• Some sales or wireless experience necessary; office experience preferred
• Familiarity with Salesforce Sales Cloud is a plus
• Ability to work in a team environment and meet profit center goals
• Strong sales and customer service orientation with proactive problem-solving skills