Commercial Service Specialist

Job Summary

A company is looking for a Commercial Service Specialist who will provide exceptional support to large commercial enterprise or wholesale customers.

Key Responsibilities

• Manage customer relationships, serving as the primary contact for inquiries and ensuring timely delivery of solutions
• Maintain accurate account records, review contracts, and manage billing adjustments
• Create and document orders in Salesforce for customer requests and maintain organized case management

Required Qualifications

• High School Diploma or GED; Bachelor's degree or equivalent experience preferred
• Minimum of four years of customer service experience in an enterprise organization
• Minimum of five years of experience in Telecommunications and Sales Operations
• Minimum of three years working with Carrier/Wholesale/Enterprise customers
• Proficient in Microsoft Office suite and technical proficiency with computers and basic networking