Commercial Service Specialist

Job Summary

Supporting and managing day-to-day operations for commercial banking clients, the full-time remote Commercial Service Specialist will serve as the primary contact for client inquiries, onboard new accounts, and collaborate with internal teams to enhance the client experience.

Key responsibilities

• Serve as the primary point of contact for commercial clients via phone or email to support daily servicing needs
• Develop proactive relationships with clients to identify solutions and improve their banking experience
• Coordinate with internal departments to manage and resolve client needs effectively

Required qualifications

• High school education or equivalent with 3+ years of customer service experience, preferably in banking or financial services
• Strong organizational skills and the ability to multitask in a fast-paced environment
• Disciplined self-motivation and effective time management skills
• Ability to work independently and collaboratively within team environments
• Proven resolution-based problem-solving abilities