Commercial Service Specialist

Job Summary

Providing exceptional support to commercial enterprise customers, the full-time remote Commercial Service Specialist will manage customer inquiries, maintain strategic relationships, and ensure accurate billing and contract management.

Key responsibilities

• Serve as the primary point of contact for assigned customer accounts, addressing inquiries and conducting quarterly account reviews
• Maintain accurate account records, interpret billing statements, and negotiate renewal contracts to maximize revenue retention
• Create and manage Salesforce orders for customer requests while documenting all interactions and maintaining organized case management

Required qualifications

• High School Diploma or GED; Bachelor's degree or equivalent experience preferred
• Minimum of four years of customer service experience in an enterprise organization
• At least five years of experience in Telecommunications and Sales Operations
• Three years of experience working with Carrier/Wholesale/Enterprise customers
• Strong understanding of order processing, sales tracking, and invoicing, with proficiency in Microsoft Office products