Commercial Solutions Specialist

Job Summary

Serving as the primary technical support for FPI services, the full-time remote Commercial Solutions Specialist will manage customer inquiries related to telematics, data services, and fleet management, ensuring timely issue resolution and high customer satisfaction.

Key responsibilities

• Act as the first point of contact for technical support, diagnosing and resolving customer issues
• Capture and report customer support issue trends to management while maintaining ownership of cases
• Collaborate with internal teams and escalate issues as necessary to ensure effective problem resolution

Required qualifications

• High school diploma required; associate or college degree preferred
• Minimum of 3 years of contact center experience required
• Previous experience with Percepta or Ford programs is advantageous
• Understanding of operations program handling processes preferred
• Proven ability to work independently and collaboratively in a fast-paced environment