Commercial Support Specialist

Job Summary

A company is looking for a Provisional Commercial Product Support Specialist (Multiple Positions).

Key Responsibilities

• Manage and document customer inquiries related to products
• Conduct research and analysis for support concerns and communicate with product and customer teams
• Proactively address customer needs to ensure satisfaction and long-term success

Required Qualifications

• Bachelor's degree or equivalent combination of education and training
• Experience in customer service or as a client service representative
• Experience in the construction and/or software engineering industry
• Familiarity with customer relationship management systems like Salesforce and Zendesk
• Experience using JIRA, Confluence, and Google Docs, Sheets, and Slides