Communication Management Specialist

Job Summary

A company is looking for a Communication Management Specialist (Remote).

Key Responsibilities:

• Master the features of the pharmaceutical e-commerce platform and educate stakeholders on enhancements
• Monitor and triage user requests, providing timely assistance and routing unresolved issues to technical teams
• Document defects and create workarounds to ensure accurate information is available for sales and customer support teams

Required Qualifications:

• 2+ years of experience in a related role or with relevant experience
• BA or BS degree
• Ability to work with various toolsets including Microsoft products, Salesforce, Confluence, and Jira
• Ability to interpret and analyze incomplete or unclear problem descriptions
• Strong customer service mindset and ability to manage multiple workstreams