Communication Specialist

Job Summary

A company is looking for a Communication Specialist to provide customer service and support.

Key Responsibilities

• Serve as a subject matter expert, providing effective solutions and conducting root cause analysis
• Resolve internal and external customer inquiries related to payments, inventory, funding, and general concerns
• Meet Quality Assurance program objectives and contribute to improving procedures to enhance customer satisfaction

Required Qualifications

• Minimum 2 years of related experience
• Associate's degree preferred, but not required
• Background in banking, finance, or accounting strongly preferred
• Experience with ancillary products such as GAP and related F&I products is a plus
• High School graduate or equivalent, 18 years or older required