Communication Specialist

Job Summary

A company is looking for a Communication Specialist to handle sensitive information and support customer service in a remote environment.

Key Responsibilities

• Engage reporters with care and ensure their information is handled confidentially
• Answer calls and follow the intake process while exercising good judgment
• Conduct guided interviews to collect accurate report details and assist with departmental projects

Required Qualifications

• Outstanding customer service skills with a strong results orientation
• Ability to remain calm in distressing situations and demonstrate emotional resilience
• Weekend availability and flexibility to work in a 24/7 operation
• Minimum typing speed of 35 WPM and experience with MS Office
• Comfortable working in a fast-paced environment and willingness to use AI technologies