Communication Specialist

Job Summary

To enhance customer experiences, the full-time Communication Specialist will resolve inquiries related to payments and inventory, provide support through various channels, and collaborate with cross-functional teams while working remotely.

Key responsibilities

• Resolve customer inquiries related to payments, inventory, and general concerns through phone, email, and chat
• Partner with Shared Services teams to identify solutions and assist with process improvements
• Meet Quality Assurance and performance expectations while building strong relationships with dealerships and leadership

Required qualifications

• Minimum 2 years of related experience
• Associate's degree preferred, but not required
• Background in banking, finance, or accounting strongly preferred
• Experience with ancillary products such as GAP and related F&I products is a plus
• Proven ability to manage multiple systems simultaneously