Communication Specialist

Job Summary

To support a high-performance team, the remote Communication Specialist will manage inbound calls regarding confidential workplace concerns, ensuring a positive customer experience while capturing sensitive information accurately and with care.

Key responsibilities:

• Engage reporters with care, ensuring their information is handled confidentially and their experience is prioritized
• Conduct guided interviews with callers, asking relevant questions to accurately document their experiences
• Assist with special projects and maintain schedule flexibility in a 24/7 operational environment

Required qualifications:

• Outstanding customer service skills with a strong focus on results
• Emotional resilience to remain composed in distressing situations
• Weekend availability, with a commitment to work at least one weekend day per week
• Minimum typing speed of 35 WPM and proficiency in MS Office
• Comfort in a fast-paced, candid work environment that values innovation and healthy debate