Communication Specialist

Job Summary

To support a high-performance team, the remote Communication Specialist will engage with reporters regarding sensitive workplace concerns, ensuring a respectful and confidential experience while managing inbound calls and guiding interviews.

Key responsibilities

• Engage reporters with care and concern, ensuring their information is handled appropriately
• Answer calls promptly and follow the intake process while exercising good judgment to meet callers' needs
• Lead guided interviews, focusing on the quality and accuracy of report details while maintaining strict confidentiality

Required qualifications

• Outstanding customer service skills with a strong results orientation
• Ability to demonstrate emotional resilience in distressing situations
• Weekend availability, with the ability to work at least one weekend day per week
• Minimum typing speed of 35 WPM and experience using MS Office
• Comfort working in a fast-paced, candid environment that values innovation and healthy debate