Communications Manager

Job Summary

A company is looking for a Manager, Communications - Channel Readiness.

Key Responsibilities

• Identify and prioritize communications opportunities for contact center and sales channels
• Plan and execute communication campaigns to support business initiatives and improve customer interactions
• Manage knowledge bases and coordinate team engagement efforts to enhance employee performance

Required Qualifications

• Bachelor's degree or equivalent education and experience
• 5+ years of experience in developing communications strategies and managing large-scale contact center operations
• Telecom background and experience as a Communication Manager
• Proficiency in Microsoft Office Suite, Adobe Design, and video creation/editing tools
• Demonstrated project management skills with experience in establishing timelines and detailed reports