Community Care Advocate Scheduler

Job Summary

A company is looking for a Community Care Advocate Scheduler (Call Center).

Key Responsibilities

• Handle a high volume of inbound calls from individuals seeking social services and community resources
• Provide information and referrals for assistance with food, housing, shelter, utilities, clothing, and transportation support
• Document all caller interactions accurately according to established procedures

Required Qualifications

• High School Diploma or GED
• Prior high-volume inbound call center experience in a queue-based environment
• Ability to manage emotionally sensitive or crisis-driven conversations professionally
• Must pass background check and drug screen (marijuana not tested)
• Attendance is mandatory for the first 90 days