Community Customer Experience Manager

Job Summary

A company is looking for a Community CX Manager to enhance customer engagement and brand advocacy.

Key Responsibilities

• Manage and tag all inbound community messages in Sprout for organized communication
• Respond to customer inquiries with timely, on-brand communication
• Collaborate with various teams to ensure alignment in community engagement strategies

Required Qualifications

• 2-3 years of experience in CX, social, or community management for a consumer brand
• Experience with Sprout Social or similar tools, plus CRMs like Gladly or Zendesk
• Ability to thrive in a fast-paced, high-growth environment
• Detail-oriented with a focus on accurate tagging and tracking of messages
• Familiarity with Shopify, Loop Returns, or Skio is a bonus