Community Engagement Associate

Job Summary

A company is looking for a Community Engagement Associate to enhance its social media and review channel presence.

Key Responsibilities

• Support day-to-day responses to customer channels, including social media and review platforms
• Collaborate with internal teams to address escalations and ensure timely responses
• Identify recurring issues or trends and provide insights to relevant teams

Required Qualifications

• 1+ years of experience in community management, internal communications, or PR, preferably in startups
• Experience managing internal communication tools and community platforms
• Bachelor's degree in a related discipline is preferred; a clinical background is strongly preferred
• Ability to maintain confidentiality and exercise strong judgment and professionalism
• A proactive nature with a strong motivation to meet customer needs