Community Engagement Manager

Job Summary

A company is looking for a Community & Engagement Manager (Contract).

Key Responsibilities

• Manage day-to-day community engagement across various platforms, providing timely and empathetic responses
• Monitor community sentiment, identify trends, and translate insights into actionable recommendations for multiple teams
• Develop response frameworks and engagement guidelines to ensure consistency and quality in community interactions

Required Qualifications

• 3-6+ years of experience in community management, customer engagement, or social care
• Experience with online platforms, particularly Reddit or Substack, is a bonus
• Strong judgment in managing high-volume interactions across channels
• Ability to identify patterns in qualitative feedback and provide actionable insights
• Organized and proactive, with the ability to build structure in ambiguous environments