Community Engagement Manager

Job Summary

To support the launch of a new sickle cell disease community, the full-time Senior Community Engagement Manager will manage community interactions, foster meaningful engagement, and advocate for members while working remotely.

Key responsibilities

• Launch and lead the sickle cell disease community, establishing a trusted presence and shaping member experiences
• Foster meaningful engagement by welcoming members, creating discussion prompts, and supporting community ambassadors
• Moderate conversations to ensure a safe environment and advocate for member insights across internal teams

Required qualifications

• 3+ years of experience in building and managing online communities or patient support spaces
• Strong written and verbal communication skills with a member-centered focus
• High emotional intelligence and ability to navigate sensitive conversations professionally
• Experience fostering inclusive participation and building trust within diverse communities
• Comfort collaborating with cross-functional teams, including Product and Marketing